Privacy Policy

Your privacy is important to me. This privacy policy explains how your personal information is collected, used, stored, and protected when you use this website or engage in counselling services.

By using this website, you agree to the terms outlined below.

Who I Am

I am an integrative counsellor providing therapeutic support in a safe, compassionate, and confidential environment.

For the purposes of UK data protection law, I am the data controller of the personal information you provide through this website or during counselling work.

Information I May Collect

I may collect and process the following information:

Information You Provide

This may include:

Your name
Email address
Phone number
Information shared through contact forms or emails
Information discussed during counselling sessions

Technical Information

When visiting the website, certain information may automatically be collected, such as:

IP address
Browser type
Device information
Website usage data through cookies or analytics tools

How Your Information Is Used

Your information may be used to:

Respond to enquiries
Arrange and manage appointments
Provide counselling services
Maintain clinical records
Improve website functionality and user experience
Meet legal, ethical, or insurance obligations

Your information will only be used where there is a lawful basis to do so under UK GDPR.

Confidentiality

Everything shared within counselling sessions is treated confidentially and respectfully.

There are rare circumstances where confidentiality may need to be broken, including:

Serious risk of harm to yourself or others
Safeguarding concerns involving a child or vulnerable adult
Legal obligations or court orders
Disclosure involving terrorism or serious crime

Where possible, this would always be discussed with you first.

As part of professional ethical practice, I undertake clinical supervision. Any information discussed in supervision is anonymised.

Storage of Information

Personal information and counselling records are stored securely using appropriate physical, digital, and organisational safeguards.

This may include:

Password-protected devices
Secure encrypted storage
Locked filing systems (where applicable)

Information is retained only for as long as necessary in accordance with legal, ethical, and insurance requirements.

Sharing Your Information

Your information will never be sold or shared for marketing purposes.

Information may only be shared:

With your consent
Where legally required
Where there is a serious safeguarding or safety concern

If third-party services are used (such as secure online booking or video platforms), those providers are expected to comply with relevant privacy and data protection standards.

Your Rights

Under UK GDPR, you have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your data where appropriate
Restrict or object to certain processing
Withdraw consent where applicable
Lodge a complaint with the Information Commissioner’s Office (ICO)

Please note that some counselling records may need to be retained for legal, ethical, or insurance reasons.

Cookies

This website may use cookies or analytics tools to improve functionality and understand website usage.

You can usually manage or disable cookies through your browser settings.

External Links

This website may contain links to external websites. I am not responsible for the privacy practices or content of third-party websites.

Website Security

Reasonable steps are taken to help protect information submitted through this website. However, no online transmission or storage method can be guaranteed completely secure.

Changes to This Privacy Policy

This privacy policy may be updated occasionally to reflect changes in legal requirements or professional practice. The most recent version will always be available on this website.

Contact

If you have any questions about this privacy policy or how your information is handled, please get in touch using the contact information provided on the website.

For further information about data protection rights, please contact the Information Commissioner’s Office (ICO).